Training >> Courses >> Oracle CRM 11i

Customer Relationship Management

Course Description

Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program.  Customer Relationship Management explains the circular relationship between suppliers, technology, and customers, which together provide the infrastructure for customer support in an e-business environment.

Course Objectives:

·	It will cover historical, economic, technical and customer perspectives.
·	Discuss the significance of CRM on the company's financial statement

Course Contents:

·	Overview of CRM
·	Developing a Custom Strategy
·	Customer Lifecycle Management
·	CRM Technology
·	Operational CRM
·	Analytical CRM
·	Collaborative CRM
·	CRM Project Management
·	Building a Business Case for CRM

Find out more about Amfasoft’s education offerings